Shipping policy

Shipping Policy

At Arvino, we are dedicated to providing a smooth and reliable shipping experience for our customers. Below are the details of our shipping policy to ensure your order reaches you promptly and securely.

Delivery Timelines:

• Ready-to-Ship Orders: These orders are dispatched within 1-2 business days.
• Customized/Engravable Products: These orders are dispatched within 15 business days.
• Once your order has been shipped, you will receive tracking information via email.

Shipping Methods:

• All orders, both domestic and international, are shipped through registered courier companies only, ensuring reliable and trackable delivery.

Domestic Shipping:

• We offer standard and expedited shipping options within the country.
• Shipping charges and delivery times will be calculated and displayed at checkout.

International Shipping:

• We ship to most countries around the world.
• International shipping charges and delivery times will be calculated and displayed at checkout.
• Please be aware that international shipments may be subject to import duties and taxes, which are the responsibility of the recipient.

Order Tracking:

• After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
• You can use this tracking number to monitor the status of your shipment.

Shipping Inquiries:

• If you have any questions or concerns regarding your shipment, please feel free to email us at hello@arvino.co.
• Our customer service team will be happy to assist you with any inquiries you may have.

Import Duty Information for International Orders

Please be aware that import duty fees may apply to international orders outside of the USA. These fees are determined by the authorities of the respective country and must be paid directly to the shipping company by the customer in order to avoid delays or penalties. Arvino is not responsible for any import duties or charges imposed by governments outside of the USA.

The shipping company will notify you of any applicable charges and provide payment instructions. Should you have any questions or concerns, please contact our customer support team or the shipping company's help desk for assistance.

Please ensure that import duties are paid in a timely manner to prevent potential penalties or rejection of the shipment, which may result in loss of the order. Arvino is not liable for refunds for orders lost under these circumstances.

Thank you for choosing Arvino. We strive to ensure your order is delivered efficiently and securely, providing you with the best possible shopping experience.