Cancellation, Exchange, Returns and Warranty
Cancellation, Exchange, Returns and Warranty
Warranty Policy
At Arvino, we are committed to delivering exceptional quality in every piece of jewelry we offer. Each item is covered by a 2-year warranty from the date of purchase.
During the 2-year warranty period, if your jewelry develops a manufacturing-related issue requiring repair or replating, please contact us. Our team will inspect the piece and determine the appropriate repair or replating solution.
The warranty covers repair or re-plating where applicable. The warranty does not provide an automatic entitlement to a refund. Any request for a refund is governed exclusively by our Return and Refund Policy below.
The warranty does not cover damage resulting from accidents, improper use, mishandling, normal wear and tear, or failure to follow the recommended jewelry care instructions.
After the 2-year warranty period has expired, Arvino may continue to provide repair, fixture and replating services where possible. Customers may courier the piece to us at their own cost. Once received, our team will inspect the piece and advise on the repair or replating required and any applicable charges. Any return shipping costs after the service will also be borne by the customer.
Cancellation Policy
To request an order cancellation, please email us at hello@arvino.in within 2 hours of placing your order.
If the order has already been processed, fulfilled, or shipped before we receive the cancellation request, it cannot be canceled.
If we are able to cancel the order within the permitted timeframe, the refund will be processed to the original payment method within 2 to 10 banking days.
Return Policy
Arvino does not accept returns except in the specific circumstance described below.
A return will only be considered if an item is received damaged and is determined by Arvino, following inspection, to be genuinely and permanently unrepairable.
For the purposes of this policy, “damaged” has a specific and limited meaning.
An item is considered damaged only when it is permanently unrepairable. If an item can be repaired, fixed, restored, reassembled, replated, polished, or otherwise rectified in any manner, it will NOT be considered damaged and will NOT qualify for a refund.
This includes, but is not limited to:
-
Loose or detached components that can be repaired
-
Missing or loose stones or pearls that can be replaced
-
Broken clasps, hooks, links, or other components that can be repaired or replaced
-
Bent or misshapen components that can be restored
-
Plating-related issues that can be rectified
-
Loose settings that can be fixed
-
Any other issue that can be repaired, restored, or otherwise rectified
The extent or cost of a repair does not change this definition. If the item can be repaired in any manner, it is considered repairable and does not qualify for a refund.
If you believe that your order was received damaged and permanently unrepairable, you must contact us at hello@arvino.in or WhatsApp us at +91 73000 51486 within 48 hours of delivery.
You must provide clear photographs of the item and its packaging and, where requested, any additional information or evidence required by our team.
The item may be required to be returned to Arvino for physical inspection before any return or refund is approved.
Photographs or videos submitted by the customer do not, by themselves, establish that an item is damaged or permanently unrepairable. The final determination will be made by Arvino following inspection of the item.
Refund Policy
Arvino does not offer refunds for any item that can be repaired, fixed, restored, reassembled, re-plated, polished, or otherwise rectified.
A refund will only be considered when all of the following conditions are met:
- The item was received damaged.
- The issue is reported to Arvino within 48 hours of delivery.
- The item is returned to Arvino when requested for physical inspection.
- Following inspection, Arvino determines that the item is genuinely and permanently unrepairable.
If an item can be repaired or restored in any manner, it will not qualify for a refund. In such cases, Arvino will provide the applicable repair, fixture, restoration, or replating solution.
The following do not qualify for a refund:
- Repairable damage or defects
- Damage caused after delivery
- Accidental damage
- Improper use or mishandling
- Normal wear and tear
- Damage resulting from failure to follow jewelry care instructions
- Change of mind
- Dissatisfaction with the product
- Any issue that can be repaired or restored
If a refund is approved, it will be processed to the original payment method within 14 business days from the date of refund approval.
A refund is not an alternative to a repair. Where a repair is possible, the applicable resolution will be repair, restoration, fixture, or replating and not a refund.
Exchange Policy
Arvino offers complimentary exchanges within 7 days of delivery, provided the item is returned in its original, unused and unworn condition, with all original packaging and tags intact.
The exchange facility is separate from the Return and Refund Policy. An exchange does not create an entitlement to a refund.
Sale prices and coupons used at the time of purchase do not apply to exchanges. Any applicable price difference during an exchange must be paid by the customer.
Items that have been worn, used, altered, damaged after delivery, or returned without the required original packaging and tags may not qualify for an exchange.
To initiate an exchange, please email us at hello@arvino.in or WhatsApp us at +91 73000 51486.
Important Return & Refund Condition
A repairable item is NOT a damaged item under Arvino's Return and Refund Policy.
If an item can be fixed in any manner, it will not qualify for a refund.
For the purposes of this policy, repairable includes any item that can be repaired, fixed, restored, reassembled, replated, polished, or have a component, stone, pearl, clasp, hook, link, or other part replaced.
Only an item that Arvino determines, following physical inspection, to be genuinely and permanently unrepairable may qualify for a refund.
The final determination regarding whether an item is repairable or permanently unrepairable will be made by Arvino following inspection.
By placing an order with Arvino, the customer acknowledges and agrees to the above Cancellation, Exchange, Returns and Warranty Policy.
